For whom:


This training is intended for professionals in the IT sector, in particular:

• Computer technicians
• IT managers
• IT help desk managers
• GLPI functional administrators
• Quality managers

Program:

• Reminder of some good IT practices: Asset Management and User Support.
• GLPI: prerequisites, installation, updating.
• Elements of ergonomics.
• Authentication modules: local accounts and interconnection with an Active Directory.
• Entities
• Profiles      
• Manual inventory management.
• Helpdesk.                                         
• Operations.
• Datainjection and Formcreator plugins.
• Advanced functional administration of user assistance.
• Advanced asset management.
• Presentation of the GLPI Network offer.

Goals:

At the end of the training, you will be able to:

• Install and configure GLPI efficiently.
• Manage tickets and IT resources with ease.
• Provide quality user assistance and optimize the management of your fleet.

Highlights:

• Interactive training with practical case studies.
• Access to GLPI experts for personalized advice.
• Post-training technical support to meet your needs.

For whom:

This course is designed for people who have already taken the 5-day GLPI administration course or who have equivalent knowledge. It focuses on GLPI plugins and their use.

Program:

• User support: use of tracking templates, task templates, solution templates
• Knowledge base
• Plugins:
  
  • Branding,
  • Additional fields,
  • Material lifecycle,
  • Tag management,
  • RGPD Tools,
  • More satisfaction,
  • Generic object,
  • Order management,
  • Alert,
  • Tree View,
  • VIP

Objectives:

At the end of the training, you will be able to:

• Install and configure GLPI efficiently
• Manage tickets and IT resources with ease
• Provide high-quality user support and optimize the management of your fleet

Highlights:

• Interactive training with practical case studies
• Access to GLPI experts for personalized advice
• Post-training technical support to meet your needs