Helpdesk,
Organize easily your support with GLPI

Open your first ticket

Align Your IT Services
with ITIL Best Practices

Simplified, Optimized Ticket Management

Easy to use, optimized for efficiency

Simplify Your Everyday Life

Simplify ticket creation and enhance user experience with our service catalog and form builder. Create custom forms and make it easy for users to access the services they need.

Refine Your Operations, Free Up Your Time

Thanks to collectors, users can submit requests directly via email.

Multi-Channel Processing

Handle requests via web interface or email; GLPI centralizes all exchanges.

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Automate your tasks, optimize your results with GLPI

GLPI: Your Key to Stress-Free Ticketing Management

Create wait reasons and effortlessly relaunch your pending tickets.

Eliminate Overdue Tickets

Optimize ticket processing with automated business rule assignments.

Boost Productivity with Automation

Create recurring tickets at the frequency of your choice.

Effortless Categorization for Optimal Results

Automatically categorize your tickets and stay focused on handling your requests.

Access My GLPI Instance

Your partner
for Exceptional Customer Satisfaction

Task Scheduling is Under Control

Manage your technicians' schedule using the calendar and plan tasks directly from tickets.

Ensure SLA Compliance and Customer Satisfaction

SLAs and OLAs guarantee your customers optimal processing quality for their requests and incidents in compliance with the contract.

Meaningful Reports for Continuous Improvement

Edit reports by technician, by category, by requests and many more.

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Try our Ticketing feature

Hear from Our Users

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GLPI Features

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Begin managing incidents efficiently today

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Helpdesk, Organize easily your support with GLPI

Align Your IT Serviceswith ITIL Best Practices