We are organizing a new GLPI training session in February that will take place in Paris.
🗓️ From February 3 to 7, 2025
🎟️ €2,500 excl. VAT / participant
🇫🇷 French
Target audience: IT technician, asset manager, head of an IT helpdesk (call center), GLPI functional administrator, quality manager.
Prerequisites:
- Have a GLPI instance in-house or on glpi-network.cloud for several months or years in version 9.5.x or 10.0.x
- Understand ticket concepts (incident or request), managing tickets across teams, ticket lifecycle (new, in progress, resolved, closed)
- Understand categories (tickets related to software, office software, business software, hardware, printers, computers, monitors…)
- Know how to create a ticket in GLPI, assign it to a technician group or individual, and ensure its handling, resolution, and closure
- The training includes theoretical information on GLPI followed by practical workshops: one optional workshop will cover installing a GLPI 10.0.x instance on a Debian 11 server and requires Linux knowledge; the other workshops will use the GLPI 10.0.x graphical interface.
Programme :
- Reminder of IT best practices: Asset Management and User Support
- GLPI: prerequisites, installation, update.
- Usability elements.
- Authentication modules: Local accounts and integration with Active Directory.
- Entities.
- Profiles.
- Manual asset management.
- User support.
- L’exploitation.
- Datainjection and Formcreator plugins
- Advanced user support administration.
- La gestion de parc avancée.
- Presentation of the GLPI Network Offer.
Interested? Join the waiting list: https://forms.gle/PAj4cR1TayDP8F2T7
