Computers

Manage and inventory computers. Operating system (name, version, service pack), product ID, serial number, general characteristics (type, manufacturer, model, serial number), status, geographic location, and users linked to the position (known or not in GLPI).

Monitors

Manage and inventory monitors. You can track the following information: technical manager, his status, his location; general characteristics (manufacturer, model, type, serial number); linked users; technical characteristics (size, connectors, refresh, etc.).

Software

GLPI allows the software management and its versions as well as licenses (which may or may not be associated with versions).

Network equipment

Network hardware represents the hardware that manages, transmits, and routes the network between other hardware managed in GLPI. Network devices can be a switch, a hub, a router, a firewall or a wireless access point.

Printers

General characteristics of the printer (manufacturer, model, type, serial number); management of the printer (the technical manager, its status, where it is located); users of the printer (known or not in GLPI, user group), its specifications (initial page counter, port types, etc.).

Devices

General characteristics of the device (manufacturer, model, type, serial number); management of the device (the technical manager, its status, where it is located); device users (known or not in GLPI, user group).

Cartridges

Check the cartridges associated with the selected printer model. Track cartridges used, date of purchase and installation, additional end-of-life information, and a counter that can calculate the number of pages printed since the last cartridge change.

Phones

General characteristics of the phone (manufacturer, model, type, serial number); management of the position (the technical manager, his status, his location); phone users (known or not in GLPI, user group); specifications (power supply, firmware).

Frames / Bays

Determine the equipment present in a bay, their position, their weight. Identify the location of this bay, the manufacturer, the model, the number of units, the height, the power in watts, etc.

Datacenter

GLPI allows you to manage your data centers in depth. Layout of buildings, rooms (graphically), positioning and orientation of bays, management of bays (graphically) front/rear, support for 1/2 heights, support for vertical U, panel patches (passive equipment), energy management , cabling, interconnection, cross-connect, etc.

PDUs

Manage PDUs, create relationships between them and other assets, link them to tickets, technicians, bays, etc.

Passive equipment

Inventory passive equipment (hub, connectors, patch panel, coupler, etc.).

Cables

Reference all cables (RJ45, fiber, USB, HDMI, etc.) and identify the elements connected to these cables.

SIM cards

Manage SIM cards, operators, lines, statuses, etc.

Consumables

General characteristics of the consumable (manufacturer, type, reference); consumable management (technical manager, storage location).

Dashboards

Create dashboards to see important information at a glance (tickets pending, number of problems opened, ticket evolution statistics over the last year, top ticket requesters, etc.).

Tickets

GLPI allows users to select between Incident or Request while creating the ticket. Each category could be assigned to specific group of users/profiles or person in charge.

Problems

The Problem feature in GLPI allows you to inform, assign and plan, etc., actions or decisions and can be distinguished by its concepts: claimers, observers, assignment, status, urgency, impact, priority, category.

Changes

Change feature is the establishment of the resolution of a Problem (in GLPI sense or not) or the establishment of a new material / human element or process of your IS. Change allows you to inform, assign, plan, budget, etc.

Planning

Planning feature in GLPI allows you to keep track of the tasks of IT agents, check the status of projects and have an overview of company activity.

Statistics

With Statistics in GLPI you can display statistics about the tickets, satisfaction surveys, average time, average actual duration of treatment, about the components of computers, number of tickets allocated to each item, etc.

Recurrent tickets

It is possible to program the opening of tickets on a recurring basis. For example: open a ticket every Friday morning to make a tape backup at the same night.

Recurrent changes

It is possible to schedule the opening of changes on a recurring basis. For example: open a change every Wednesday evening to validate changes due to Windows updates.

Forms

Create custom, easy to access forms for users when they want to create one or more tickets or changes.

Licenses

GLPI allows you to manage the licenses of your software deployed on your assets. The License object is linked to Software object in inventory.

Budgets

You will be able to implement your budgets related to your fleet or your assistance in GLPI. A budget can be defined by: Type; Value; Period; Place.

Suppliers

GLPI allows you to integrate the list of your suppliers. Each supplier can then be linked to other GLPI objects: Tickets; Contracts; Problems; Changes.

Contracts

It is possible to materialize contracts related to your Assets and Assistance in GLPI. For contract, you can define the following things: Period; Billing period; Type of renewal; Hours of intervention within the framework of support contract.

Contacts

With Statistics in GLPI you can display statistics about the tickets, satisfaction surveys, average time, average actual duration of treatment, about the components of computers, number of tickets allocated to each item, etc.

Documents

GLPI allows you to manage documents within the platform. You can: Add files; View files; Attach them to GLPI elements (this can vary from SIM card to broader concept as Problem).

Lines

In GLPI, you will be able to add your telephone lines. A line can: be assigned to user, place, group, etc. or be linked to budget, contract.

Certificats

GLPI allows the integration of your Certificate. You can send the following information: DNS; Expiration date; Type; Certificate data (crt / csr / ca / etc).

Cluster

You can manage your clusters by indicating the elements that make them up: impact/dependencies, hardware, tickets, contracts, etc.

Domains

Track and renew on time your domains before they expire. GLPI allows you to manage domains: financial and administrative information, warranty, link them to tickets, problems, changes.

Appliance

You can create appliances in GLPI (composed by various inventory items). Direct management from items. Integration with Helpdesk is available.

Databases

Automatically or manually inventory your databases. Identify the size of each database, its instance and the date of the last backup.

Projects

Manage Projects in GLPI. Create workflow, assign tasks to the collaborators, use GANTT or Kanban for visualization. Link tickets, assets, contracts, etc.

Reminders

Create reminders for tasks, personal or public notes or external events in GLPI: plan the time and date, assign the technician, set the notification.

RSS Feeds

In order for your team to stay well informed, GLPI allows you to integrate RSS feeds whether it’s private (intranet) or public (press / suppliers / customers / etc).

Knowledge Base

GLPI’s knowledge base serves to centralize internal knowledge and provide users with information (public FAQ) allowing them to solve simple problems on their own.

Reservations

This module allows you to consult on the material to be reserved and to make reservations. It show equipment available for booking.

Reports

GLPI authorizes the generation of reports related to your equipment, financial data, etc. We offer built-in Dashboards for this purpose, as well as Metabase and SQLdashboards plugins.

Saved search

GLPI with its search engine allows you to save your search. It has private and public modes.

Users

GLPI offers 8 types of profiles and 2 types of interfaces (Standard and Self-service). Self-service interface is dedicated to end users and is free of charge.

Groups

In GLPI you can merge identical elements (e.g. “users”) of different entities within parent entity.

Entities

Entities in GLPI can be used to isolate hierarchically organised groups within a single GLPI instance (a single GLPI installation). Can be used to create different departments, offices, etc.

Logs

In Logs you can access the system events: user login, user action, etc.

Rules

GLPI has a rules engine which allows a number of actions and associations to be performed automatically (can be applied for tickets, assets, etc.).

Dicitonnary

Dictionaries allow you to modify the data that is entered or already exists in GLPI. They are based on the rules engine and are available for certain inventory data (software, manufacturers, titles).

Profiles

GLPI offers 8 types of profiles: Admin, Hotliner, Observer, Read-only, Self-service (simplified), Super-admin, Supervisor, Technician.

Notification queues

Notification queue allows you to monitor the processing of notifications: from emails, browser, webhook (using collaborative tools plugin: mattermost, slack).

Inventory

Manage your inventory settings (type of hardware to be inventoried, option for importing virtual machines, types of components to be inventoried, agents, etc.)

Dropdowns

Allow you to modify a certain number of titles related to the inventory (types and models of objects, operating system as well as version and service pack).

SLA

In GLPI you can configure SLAs for tickets. An SLA (Service Level Agreement) is the formalization of a contract negotiated between Servicedesk and the customer defining the expected level of service.

Components

Computer components (batteries, driver, memory, etc.) can be added to a computer listed in Assets section.

Notifications

GLPI has a notifications feature. It allows you to receive messages for certain pre-defined actions.

General

Set the default values, apply branding (logo & colors), configure the presets for Assets and Assistance. Customize GLPI general settings.

Fields unicity

This feature makes it impossible to add or update an inventory item if another one already has the same value. This mechanism applies to manual additions, but also to import from an external source as well as from an inventory tool.

Automatic actions

It is possible to configure Automatic actions in GLPI. For each action, it is possible to configure: frequency of execution; status, execution mode, etc.

External links

Some elements of GLPI can be associated with a set of links to external applications. You can find it in the “Links” tab of the different files.

Authentication

The following external authentication sources are supported by GLPI: LDAP directory, mail server, CAS server, x509 certificate, authentication delegated to the web server.

Receivers

Receiver allows you to import an email from a mailbox, and transform it into a ticket in GLPI. A routing mechanism allows this to be assigned to the destination entity.

Plugins

Enhance your GLPI experience with the marketplace and a range of plugins to meet specific needs.