We are organizing a new GLPI training session in January that will take place in Paris.
🗓️ From January 20 to 24, 2025
🎟️ €2,500 excl. VAT / participant
🇫🇷 French
Target audience: IT technician, asset manager, helpdesk manager (call center), GLPI functional administrator, quality manager.
Prerequisites:
- Have a GLPI instance internally or on glpi-network.cloud, for several months or years in 9.5.x or 10.0.x
- Know ticket concepts (incident or request), ticket management among different teams, ticket lifecycle (new, in progress, solved, closed)
- Understand category concepts (tickets related to software, office software, business software, tickets related to hardware, printers, computers, monitors…)
- Be able to create a ticket in GLPI, assign it to a technician group or a specific person, and handle, resolve, and close the ticket
- The training includes theoretical GLPI information and workshops: one workshop involves installing a GLPI 10.0.x instance on a Debian 11 server (optional, requires Linux knowledge). Other workshops will use the GLPI 10.0.x graphical interface.
Program:
- Reminder of IT best practices: Asset Management and User Support
- GLPI: prerequisites, installation, update
- Usability elements
- Authentication modules: Local accounts and integration with Active Directory
- Entities
- Profiles
- Manual asset management
- User support
- Operations
- Datainjection and Formcreator plugins
- Advanced functional administration of user support
- Advanced asset management
- Presentation of the GLPI Network Offer
Interested? Sign up for the waiting list: https://forms.gle/PAj4cR1TayDP8F2T7
