We are organizing a new GLPI training session in April that will take place in Paris.
🗓️ From April 14 to 18, 2025
🎟️ €2,500 excl. tax / participant
🇫🇷 French
Audience: IT technician, asset manager, helpdesk center manager (call center), GLPI functional administrator, quality manager.
Prerequisites:
- Have a GLPI instance in-house or on glpi-network.cloud, for several months or years in version 9.5.x or 10.0.x
- Understand ticket concepts (incident or request), ticket management across teams, ticket lifecycle (new, in progress, resolved, closed)
- Understand category concepts (tickets about software, office software, business software, hardware, printers, computers, monitors…)
- Know how to create a ticket in GLPI, assign it to a group or individual, and manage, resolve and close it
- The training consists of theoretical input on GLPI followed by hands-on workshops. One workshop involves installing a GLPI 10.0.x instance on a Debian 11 server (optional, requires Linux knowledge). Others will be done via the GLPI 10.0.x GUI.
Program:
- Review of best IT practices: Asset Management and User Support
- GLPI: prerequisites, installation, update
- UI elements
- Authentication modules: Local accounts and Active Directory integration
- Entities
- Profiles
- Manual asset management
- User support
- Operations
- Plugins: Datainjection and Formcreator
- Advanced functional admin of user support
- Advanced asset management
- Presentation of GLPI Network Offer
Interested? Sign up for the waiting list: https://forms.gle/PAj4cR1TayDP8F2T7
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